Category : BV Prime

BV Prime

The ultimate customer engagement suite


Trusted by 150,000+ businesses around the world

Give your teams a 360° view of your customers

Omni-channel Customer Engagement

Unify and manage all support, sales, and marketing communications
from multiple channels on a single platform. Engage, convert, and
support across email, phone, chat, mobile, and social channels.

Omnichannel Customer Engagement
In-context Collaboration

No more working in silos. The missing piece for a customer problem
could be with sales, support, engineering, or marketing. Enable your
teams to work together to quickly and efficiently serve customers.

Incontext Collaboration
Integrated Experience
Provide an easy way for users to access the entire history of customer conversations, data, and marketing touchpoints such as chats and social media mentions. No more disconnected customer experience, get a 360° degree view of your customers.
Integrated Experience

Easy Customization

Easily extend the Freshworks customer engagement platform by using hundreds of apps in the marketplace or build your own app using Freshworks developer platform.
Easy Customization
BV Prime

Priscilla Chan to discuss Chan Zuckerberg Initiative at Disrupt SF


The Chan Zuckerberg Initiative is one of the biggest philanthropic organizations in the world, and the most technology-forward foundations in history. By integrating technology, CZI believes it can affect social change at a much more rapid pace than by simply infusing initiatives with cash.

With that said, we’re absolutely thrilled to have Priscilla Chan join us on the Disrupt SF stage in September.

The Chan Zuckerberg Initiative was founded in 2015 upon the birth of Mark Zuckerberg and Priscilla Chan’s first daughter Max. The $45 billion organization first launched with a focus on personalized education, and has moved into the areas of justice and science since then.

The overall goal of the education initiative at CZI is to ensure that all children are able to realize their full potential by the age of 21, including the ability to earn a living wage, achieve independence, and identify and pursue their passions.

Some educational programs include The Summit Learning Platform (meant to give educators tools to customize instruction based on the student), The College Board (which helps students from rural and low-income communities prep for college and career), and Vision To Learn (a non-profit that offers free eye exams and glasses to low-income children).

CZI is also investing in justice and opportunity, with focuses on criminal justice reform, economic opportunity, housing affordability, and immigration reform.

In 2016, CZI added a Science initiative to the docket, focusing its efforts on collaboration between the tech and science communities, enabling tools and technologies, and building support for science and scientific research with the hope that doctors and scientists will be able to cure, prevent or manage all diseases by the end of this century.

Part of what makes the Chan Zuckerberg Initiative so impactful is its continued effort to use the efficiency and affordability of technology to further various causes.

Though CZI has been up and running for three years, the organization has really started to hit its stride of late, hiring a number of big names from the tech worldto join the leadership team.

We’re thrilled to ask Chan about her work at CZI and her plans for the future of the organization at TC Disrupt SF.

Tickets to the show are available here.

BV Prime

eero plans to add WPA3 support in a future update.


We built eero hardware and software together to ensure that we can control and improve digital security.  We’re excited about the security benefits WPA3 provides …

Everything you need to know about WPA3

We built eero hardware and software together to ensure that we can control and improve digital security. We’re excited about the security benefits WPA3 provides and will implement these new features to all eero networks through an eventual over-the-air software update.

As soon as we have more to share, we will post an update to this article and our various channels.

What is WPA3?

WPA3 is the latest security standard from the Wi-Fi Alliance. It follows WPA2, which has been around since 2004. It stands for “Wi-Fi Protected Access” and is how your network ensures that only authorized devices can connect and that hackers cannot view your network activity.

With WPA3, end users can expect various security enhancements that will further improve the overall protection of their network as well as for their personal devices. For more information, head on over to The Verge.

Is my eero network secure with WPA2?

The short answer is “yes”. Security is a scale more than a “yes or no” question, and WPA3 certainly brings some welcome improvements to wireless security, but if you have a strong password on your existing WPA2 network, there’s no reason to worry, and the WPA3 news doesn’t make your WPA2 network any less secure than it used to be.

WPA2 is not considered to be “broken” unlike some older authentication protocols like WEP (which eero does not support). WPA2 was briefly broken by the KRACK attack, but eero resolved this issue for all customers within a week of that attack being announced and will continue to add security fixes for any new issues discovered with WPA2. In the future, someone may also discover issues with WPA3, and eero will respond in the same way.

Where WPA3 will provide improvements over WPA2 is in defending against attackers who are able to monitor activity on your wireless network, and who one day also learn your network password. In that case, using WPA2, an attacker is able to retrospectively inspect the traffic on your network; this has always been the case with WPA2 networks. With WPA3, an attacker must know your password before monitoring your network traffic in order to ever access any of that data.

In both cases, all of your activity on your most sensitive websites, such as social networks, banks, online shopping, and e-mail should still be safe. That data will – in almost all cases – still be encrypted using HTTPS. The difference between WPA2 and WPA3 will primarily affect older, insecure websites that you might visit, or older, insecure Internet of Things devices on your home network.

For now, the best defences against hackers continue to be:

  1. Use a strong network password that is long and difficult to guess.
  2. Only conduct sensitive online transactions using websites that you trust.
  3. When installing apps or buying new internet-connected devices for your home, look for those that have a reputation for being secure.

With our automatic software updates, as well as many of our built-in security features, we continue to make eero networks safe and secure. This attention to your network security is what makes eero one of the safest routers on the market.

For more on eero how ensures networks stay protected, visit the eero blog.